Refund Policy

Last Updated: October 9, 2026

At Selaahost, operated by BACNA LLC, customer satisfaction is important to us. We strive to provide reliable web hosting, cloud infrastructure, VPS hosting, and domain services.

This Refund Policy explains the conditions under which customers may request refunds, cancel services, and receive reimbursements.

1. 15-Day Money-Back Guarantee

Selaahost offers a 15-day money-back guarantee on eligible hosting services purchased directly through our website.

If you are not satisfied with your hosting service, you may request a refund within 15 calendar days of the original purchase date, subject to the eligibility requirements and exclusions outlined below.

The guarantee applies to qualifying purchases and does not override any additional refund or cancellation rights provided by applicable law.

2. Refund Eligibility

To qualify for a refund:

The refund request must be submitted within 15 calendar days of the original purchase.
The service must have been purchased directly through https://selaahost.com.
The purchase must be identifiable through a valid order or transaction record.
The service must not have been fully completed or consumed where that affects refund eligibility under applicable law.
The account must not have been used for fraudulent, unlawful, or abusive activities.
The requested service must qualify under the terms of this Refund Policy.

Refunds for purchases made through third-party vendors must generally be requested through the original seller.

3. Services Eligible for Refund

The 15-day money-back guarantee applies to eligible hosting services, subject to the specific terms disclosed at the time of purchase.

These may include:

Shared Web Hosting
WordPress Hosting
Cloud Hosting
VPS Hosting

Eligibility for Cloud Hosting and VPS Hosting may depend on the applicable plan, resource usage, and whether the service includes non-recoverable setup or third-party costs.

Any service-specific refund restrictions will be disclosed during the ordering process or in the relevant service terms.

4. Non-Refundable Services and Exceptions

Certain purchases may be excluded from the standard 15-day guarantee, subject to applicable consumer protection laws.

These may include:

Domain name registrations, renewals, and transfers that have already been completed.
Third-party software licenses and paid add-ons that cannot be cancelled or refunded.
Custom services or completed technical work where a lawful refund exclusion applies.
Services purchased through unauthorized third-party sellers.
Additional usage-based charges already incurred.

Refund requests associated with fraudulent activity, intentional misuse, or violations of our Terms of Service may be rejected where permitted by applicable law.

Nothing in this section limits statutory rights relating to faulty, misdescribed, or improperly provided services.

5. How to Request a Refund

To request a refund, please contact our customer support team through our official website.

Website: https://selaahost.com

Contact Page: https://selaahost.com/contact-form/

Please provide:

Your full name.
The email address associated with your account.
Your order or invoice number.
The service for which you are requesting a refund.
A brief description of your request.

Our support team will review the request and determine its eligibility under this policy.

We may request additional information to verify the purchase or prevent unauthorized refund requests.

6. Refund Processing Time

Once a refund request has been reviewed and approved, Selaahost will initiate the refund through the original payment method whenever possible.

Refund processing time: Typically 5–7 business days after approval.

The time required for funds to appear in your account may vary depending on your payment provider, card issuer, or financial institution.

Where applicable law requires a shorter refund deadline, that deadline will apply.

7. Service Cancellation

Customers may request cancellation of their hosting services through their account or by contacting customer support.

Cancellation requests may take effect immediately or at the end of the current billing period, depending on the selected service and applicable subscription terms.

If cancellation is requested within the 15-day guarantee period, an eligible customer may receive a refund under this policy.

For cancellations outside the guarantee period, refunds are not automatically available unless required by law or specifically provided under the service agreement.

Any applicable prorated refund for an unused service period will be calculated according to the terms of the purchased plan.

8. Automatic Renewals

Certain hosting services may operate on a recurring subscription basis.

If automatic renewal is enabled, customers are responsible for cancelling their subscriptions before the next billing date to avoid future charges.

Renewal fees are not automatically covered by the initial 15-day money-back guarantee unless expressly stated in the applicable service terms.

Any mandatory cancellation or refund rights remain unaffected.

9. Refunds for Service Issues

If you experience technical problems, service interruptions, or difficulties accessing your hosting service, we encourage you to contact our support team.

We will make reasonable efforts to investigate and resolve the issue.

If a service cannot be provided as agreed, we will assess the appropriate remedy, which may include a repair, service credit, cancellation, or refund as required by applicable law or the relevant service agreement.

10. Changes to This Refund Policy

BACNA LLC reserves the right to update this Refund Policy to reflect changes in our services, business operations, or legal requirements.

Any revised policy will be published on our website with an updated effective date.

Changes will not retroactively remove refund rights already acquired under the terms applicable to a completed purchase or applicable law.

11. Company and Contact Information

Selaahost is operated by BACNA LLC, a limited liability company registered in the State of Wyoming, United States.

Legal Business Name: BACNA LLC

Trading Name: Selaahost

Business Activity: Web Hosting, WordPress Hosting, Cloud Hosting, VPS Hosting, and Domain Services.

Registered Business Address:

30 N Gould St Ste R
Sheridan, WY 82801
United States

Website: https://selaahost.com

Customer Support: https://selaahost.com/contact-form/

We are committed to addressing refund requests fairly, transparently, and in accordance with our published policies and applicable laws.